Our customers are at the centre of everything we do at ChargedEV. So as well as providing you with great value and excellent service, we’re committed to protecting your privacy.
This privacy policy is for customers of Charged Electric Vehicles LTD, T/A ChargedEV and supplements other privacy notices we might provide to you.
Our full name and address is set out in your terms and conditions.
To exercise your rights in relation to your personal information, please email homecharge@chargedev.co.uk
You can write to our Director at Unit 1B, Silver House, Ireland Industrial Estate, Chesterfield S43 3LJ
If you have any data protection complaints, you’re able to contact the Information Commissioner’s Office (ICO) (www.ico.org.uk). We’d like to try and help with any concerns you may have before you contact the ICO, so please get in touch with us in the first instance.
We’ll collect certain personal information from you when you use our website, and when you get in touch with us about any of our products or services, and during any process to sign up, change or cancel your products and services.
The purpose of our privacy policy is to let you know:
If we make any changes to our privacy policy, we’ll post changes on this page. If they’re major changes, then we’ll also send you an email letting you know.
4.1 Collecting your personal information
What will we collect?
We collect certain personal information from you, which is any information which might identify you. It does not include data where the identity has been removed (anonymous data).
The information we collect includes:
We also use aggregated data, in order to improve our operations and ensure we are providing you with the best service possible. All aggregated data is anonymised and doesn’t reveal your identity.
It’s really important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
When will we collect it?
We (and our agents) collect certain personal information from and about you during your initial contact with us and when you get in contact with us or use our website or as part of providing our services to you.
We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing an excellent service to our customers.
4.2 Using your personal information
We’ll only use your personal information where we’re allowed to by law. Generally, this will be under one or more of the following circumstances:
Contacting you
We’ll contact you by the method we’ve agreed with you in our terms and conditions.
Marketing information
When you first provide your personal information to ChargedEV, we’ll give you the chance to choose whether you’d be happy for ChargedEV to contact you with marketing information. If you choose to be contacted, we may use your identity, contact, usage and profiled data to tell you about exciting new products and services from ChargedEV.
If you decide you want to opt-out of receiving marketing communications after you have opted-in, or want to change how you receive them, you can contact us at marketing@chargedev.co.uk at any time. This won’t affect any marketing information we sent to you before you let us know.
We’ll occasionally remind you that you can update your preferences for receiving marketing information, or if you haven’t told us what your preferences are, we might get in touch to find out.
4.3 Disclosing your personal information
We may allow the following types of organisations to use personal information we hold about you for the purposes set out in section 6 below, including:
Our third parties who only process data on our behalf won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
Disclosing information outside the EU
Sometimes the organisations listed above may be outside the European Economic Area (EEA), so we may pass your personal information to countries that do not have the same standards or protection for personal information as the UK. If we, our agents or our service providers do this, we’ll always make sure that these organisations adequately secure your personal information.
4.4 Protecting your personal information
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
From time to time, our website may provide hypertext links to sites which are created by individuals and companies outside of ChargedEV. We do this if the site is relevant to the topic you’re reading about. Whilst we always try to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, or the accuracy or relevance of the content on them.
4.5 How long we’ll use your personal information
We’ll only retain your personal information for as long as necessary for the reason we collected it, including for any legal requirements we have to comply with.
When deciding on how long to retain your personal information for, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal requirements.
Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) and use this indefinitely, without further notice.
4.6 Your legal rights
You have various rights in relation to your personal information. These rights are as follows:
To exercise your rights in relation to your personal information, please email marketing@chargedev.co.uk.
You are able to exercise your rights free of charge, but if you make unfounded, repetitive or excessive requests, we may charge you to carry these out or refuse to act on such requests.
We’ll try to respond to all requests within one month. If your request is complex or if you make lots of requests, we may extend our time to respond – if this is the case, we’ll let you know.
5.1 What are cookies?
A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser.
5.2 How does ChargedEV use cookies?
We use cookies to understand how people use our websites and to help us to make your experience of our websites better.
We use short-term cookies to recognise your PC as you move around our site and to remember any information you have entered into search boxes for next time you visit us.
Measuring web traffic
We use programs such as Facebook Pixel and Google Analytics to help us find out who has made an enquiry with us.
Facebook Pixel and Google Analytics uses cookies to collect non-personally identifiable information like:
If you’d like to know more about Google Analytics, click here.
If you’d like to know more about Facebook Pixel, click here.
As our website is developed by CNS Media their privacy policy mirrors ours - you can find out more here.
5.3 How can you manage cookies and where can you find further information?
If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites.
You can also stop us collecting data through the following sources:
The internet industry body, the Internet Advertising Bureau, has set up a website to provide information and advice on cookies, tags and behavioural advertising, you can click here to find out more about behavioural advertising. Another trusted source which gives information about how to delete and control cookies is https://www.aboutcookies.org/.
If you have any questions about the way we handle your personal information please get in touch at marketing@chargedev.co.uk and we’ll do our best to help you.
If you need any help with choosing your charger, or simply need more information, please get in touch with us via email or phone
We’re here to help with anything you may need. Contact the Driver’s Choice today.
©2019 ChargedEV Silver House, Adelphi Way, Chesterfield, Derbyshire, S43 3LJ. Registered in England and Wales. Company No: 12702971. VAT No: GB352839674. Privacy Policy | Modern Day Slavery Act. Web design by CNS Media