Our terms and conditions cover what is included as part of your standard install package and what happens if we need to quote for any extras.
Our standard installation package includes the following:
The fitting of the ChargePoint on a brick or plaster wall
Up to 15 meters of 6mm power cable, run and neatly clipped direct to the wall between the distribution board or electricity supply meter and the ChargePoint
Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, where needed
The fitting and testing of electrical connections and protections required for the ChargePoint
Up to five meters of white plastic conduit to conceal interior wiring
The installation of one earth electrode in the vicinity of the ChargePoint or alternative
To be carried out by one installer in compliance with BS 7671:2018 and IET Code of Practice for Electric Vehicle Charging Equipment Installation 3rd Edition
It also assumes that correct electrical connections and protections are available on the property and that no civil works, electrical remedial works or any other trades are required. If any of these elements are required, ChargedEV will advise but cannot complete the works.
Some conditions and limitations that you need to know about:
The ChargePoint must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle
We can’t, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required please contact us so that we can give you a quote in advance
We can’t run a cable under floorboards or through ducting / ceiling voids/wall voids without a drawcord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials wall voids after the cable has been laid
Our Installers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them. We’ll likely ask you to provide more information to us should your cable route only be viable through one of these spaces.
Our Installers are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our Installers will do as much as they can and we will return at a later date.
How long will the installation take?
Each installation is unique, but standard installs take around four hours on average.
We will request some images of your property so that we can assess it meets the above criteria, our team will talk you through the requirements in more detail but here is an example of a survey.
Extra works process:
It may be that your installation requires some preliminary work before we can complete our installation.
We will assess what actions are needed however we may not be able to complete all the works. In this event, we’ll ensure you have all the information you need to prepare your site for us.
Common examples of this type of work include the installation of an isolation switch and water/gas bonding fitting and/or upgrades.
What should you prepare for your installation?
Ensure that the area around the distribution board and electricity supply meter is clear including the cable run route.
Our Homecharge Team will discuss what is required for your specific property as part of our desktop survey process.
Make sure, if you have opted for a smart unit, that you have your Wi-Fi password ready so your installer is able to connect your ChargePoint to the internet.
Need to rearrange your installation?
Please give us a call and we’ll happily reschedule your appointment. All we ask is 48 hours notice.
What is the process on the day of installation?
Your Installer will arrive within your given time slot where possible. We ask all customer to be available for the full day in the event of delays on the day. If you have any specific availability, please be sure to let us know.
Your Installer will confirm with you about where the charger is going to be installed, based on your off-street parking, your power supply and our Installation guidelines.
The Installer will complete a final safety check of your existing electrics before starting work.
Your Installer will begin the installation of your power cable and ChargePoint - many chargers also required a hardwired data connection too.
Your Installer will commission and test your ChargePoint and give you a demonstration.
If you need any help with choosing your charger, or simply need more information, please get in touch with us via email, phone, or live chat.